Organisational behaviourProcess / methodNumber/rhyme methodHow can number/rhyme method support strategic choice or positioning?Use it to recall short, ordered lists for a limited period or as a retrieval aid during learning. Do not rely on it instead of an authoritative checklist in safety critical work.
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Organisational behaviourProcess / methodNumber/rhyme methodHow can number/rhyme method support strategic choice or positioning?Use it to recall short, ordered lists for a limited period or as a retrieval aid during learning. Do not rely on it instead of an authoritative checklist in safety critical work.
StrategyProcess / methodStatistical methods of demand forecastingHow can statistical methods of demand forecasting support strategic choice or positioning?Use statistical methods when the HOOF approach would benefit from stronger evidence, particularly when estimating historical growth or testing the relationship between demand and an external driver.
AccountingProcess / methodThe accrual method in accountingHow can the accrual method in accounting improve people, teams, or organisational effectiveness?Use accrual accounts to understand the economic performance of a business over a reporting period.
Organisational behaviourProcess / methodLoci methodHow can loci method improve people, teams, or organisational effectiveness?Use it for an ordered list, presentation structure, procedural sequence or other material that benefits from deliberate recall. Do not use memory alone where safety, legal or technical work requires an authoritative checklist.
InnovationProcess / methodProduct development lifecycleWhat sequence of strategy, definition, design, build, validation, and launch should a team follow?
OperationsProcess / methodFeedback workflow boardWhat states and transitions make feedback processing visible and accountable?
OperationsProcess / methodDecision forum operating guideHow should a recurring decision forum prepare, decide, record, and follow through?
OperationsProcess / methodGlossary governanceHow should specialized terms be introduced, defined, reused, and retired?
OperationsProcess / methodCreative asset approval workflowHow should creative work move from brief through production, checks, approval, release, and archive?
People & OrganisationProcess / methodLow-performance management processHow should expectations, evidence, coaching, support, decisions, and documentation progress over time?
People & OrganisationProcess / methodDownturn operating planHow should a company protect viability, communicate clearly, and identify opportunities during a downturn?
MarketingProcess / methodCustomer persona research planWhen are personas appropriate and how should they be researched, validated, sized, adopted, and maintained?
People & OrganisationProcess / methodPerformance calibration facilitation guideHow can managers align assessment standards without turning calibration into advocacy theater?
People & OrganisationProcess / methodEngagement survey segmentation guideHow can engagement data be segmented responsibly to find unequal experiences without exposing individuals?
People & OrganisationProcess / methodCross-team unblocking protocolHow should teams resolve a dependency or disagreement locally before escalating?
MarketingProcess / methodProduct naming processHow should a team prepare, diverge, validate, approve, and socialize a name?
People & OrganisationProcess / methodCrisis communications playbookHow should a company analyze, acknowledge, act, communicate, and learn during a public crisis?
People & OrganisationProcess / methodHypothesis-based coaching worksheetHow can a coach convert observations into a testable, supportive development hypothesis?
People & OrganisationProcess / methodReorganization change planHow should leaders design, align, communicate, and stabilize a reorganization?
People & OrganisationProcess / methodNew leader onboarding systemHow should a company transfer context, relationships, authority, and social capital to a new leader?
People & OrganisationProcess / methodInterim executive gap-filler planWhen can a trusted leader temporarily stabilize a missing function, and how will the arrangement end?
InnovationTemplate / formResearch briefWhat decision should research inform, for whom, and with what method and constraints?
StrategyProcess / methodSurvey methods of demand forecastingHow can survey methods of demand forecasting support strategic choice or positioning?Use one or more methods when informed external or frontline judgement would strengthen the The HOOF approach to demand forecasting.
OperationsFramework / modelSix sigmaHow can six sigma support strategic choice or positioning?Use six sigma when an organisation needs to identify the causes of poor operational performance, improve process reliability and translate fewer defects into customer or financial value. A project should have a defined business case, but the claim that management should reject any initiative without at least $175 000 in savings is a legacy rule of thumb, not a universal threshold. Scale the expected benefit to the process, organisation and risk involved.
OperationsTheory / principleOverall equipment effectiveness (OEE)When and how should overall equipment effectiveness (oee) be applied?Answer the key performance question: “To what extent is our operating equipment effective?”
StrategyTemplate / formScenario planningHow can scenario planning support strategic choice or positioning?Royal Dutch Shell has used scenarios to understand business dynamics, recognise opportunities, examine strategic options and support long term decisions. More generally, use the method when important choices depend on uncertainties that cannot be reduced to one forecast.
InnovationFramework / modelRandom word techniqueHow can random word technique improve people, teams, or organisational effectiveness?Use the technique when:
OperationsProcess / methodProcess or machine downtime levelHow can process or machine downtime level improve people, teams, or organisational effectiveness?Answer the performance question: “When required, how reliably are our machines or processes available?”InnovationTemplate / formScenario planningHow can scenario planning support strategic choice or positioning?Understand how the business environment may change.
FinanceFramework / modelActivity-based costingWhen and how should activity-based costing be applied?ABC is particularly useful when overhead is substantial and products or customers vary widely in complexity and handling requirements. By tracing indirect expenditure to the activities that generate it, the method makes those costs more directly attributable. This greater precision can expose opportunities to improve process effectiveness and efficiency while clarifying the true cost of an offer.
MarketingFramework / modelSocial network analysisHow can social network analysis improve people, teams, or organisational effectiveness?Use network analysis when the organisation needs to understand its reach, identify people who can mobilise support or locate relationships relevant to a product launch, commercial campaign or crowdsourcing exercise. The method produces a snapshot and can be complex and time consuming, so define the decision and network boundary before collecting data. It is especially useful for identifying where relational strength is concentrated, which experts could be consulted and where dependence on a small number of people creates risk.
StrategyFramework / modelCarbon footprintHow can carbon footprint support strategic choice or positioning?Use the footprint to ask: “How effectively are we limiting climate impact while operating the business?”
OperationsFramework / modelRoot cause analysis/Pareto analysisHow can root cause analysis/pareto analysis improve people, teams, or organisational effectiveness?Use RCA when a recurring defect, failure, delay, incident or outcome has material consequences and treating the symptom has not been sufficient. Scale the investigation to severity and learning potential.
StrategyFramework / modelLean startups (Blank and Ries)How can lean startups (blank and ries) support strategic choice or positioning?Use the approach when customer, problem, solution, channel or business model uncertainty is high. It applies to independent ventures and new initiatives inside established organisations, with additional governance where failure could harm people or violate regulation.
Organisational behaviourTemplate / formThe Deming cycle: plan–do–check–actHow can the deming cycle: plan–do–check–act improve people, teams, or organisational effectiveness?Use PDCA to bring discipline to continuous improvement, problem solving, training, objectives and control processes. The method distinguishes active management from repeated firefighting: each cycle makes the theory, action and learning explicit.
FinanceProcess / methodCash conversion cycle (CCC)How can cash conversion cycle (ccc) support strategic choice or positioning?Use CCC to ask: “How effectively does the operating cycle protect our cash position?”
MarketingFramework / modelSocial networking footprintHow can social networking footprint improve people, teams, or organisational effectiveness?Answer the performance question: “How well are we using the internet to build our brand?”
OperationsProcess / methodProcess waste levelHow can process waste level improve people, teams, or organisational effectiveness?Answer the performance question: “Where does this process consume effort without advancing a required outcome?”AccountingFramework / modelActivity-based costingWhen and how should activity-based costing be applied?To establish a more accurate view of the cost of manufacturing each product.
FinanceKPI / metricCustomer profitability analyticsHow should customer profitability analytics be measured and interpreted?Use this analysis continuously to understand where customer value is being created, and give it particular attention when revenue is falling, costs are rising or margins are under pressure. It can reveal whether the problem comes from customer mix, acquisition channels, service demands, pricing or operational cost.
OperationsFramework / modelCASE – behavioural objectivesHow can case – behavioural objectives improve people, teams, or organisational effectiveness?Use CASE after timely, direct feedback has not resolved an important behavioural concern, or when clarity and documentation are necessary from the outset. Appropriate situations include repeated lateness, avoidable interruptions, disrespectful communication, failure to follow an agreed process or another behaviour that the individual can reasonably change.
OperationsFramework / modelAgile developmentWhen and how should agile development be applied?To respond quickly as users’ needs emerge or change.
Organisational behaviourTheory / principleHarvard principled negotiationHow can harvard principled negotiation support strategic choice or positioning?Use the method when parties have interests to explore, choices to create or an ongoing relationship to protect. It is also useful in distributive negotiations, although it cannot eliminate genuine conflicts over scarce value.
OperationsFramework / modelFactor analysisWhen and how should factor analysis be applied?Use factor analysis when many measured variables may reflect a smaller number of underlying constructs. It is especially useful when developing a questionnaire, validating a scale or simplifying a set of correlated attributes.
OperationsFramework / modelForecasting/time series analysisHow can forecasting/time series analysis improve people, teams, or organisational effectiveness?Use time series analysis when the order and spacing of observations matter—for example, daily demand, monthly revenue, hourly energy use or a market closing value. The method can describe trend, seasonality, cycles, abrupt changes and dependence between current and earlier observations.
OperationsFramework / modelImage analyticsHow can image analytics improve people, teams, or organisational effectiveness?Use image analytics when a decision depends on visual evidence that would be slow, inconsistent or impossible to review manually at the required scale. Applications include quality inspection, medical decision support, asset monitoring, brand detection, accessibility, security and customer research.OperationsFramework / modelSix SigmaWhen and how should six sigma be applied?Resolve a clearly bounded quality problem in a production process.
StrategyFramework / modelSupply chain milesHow can supply chain miles support strategic choice or positioning?Answer the performance question: “To what extent are we minimising the environmental impact of our business?”