Refund Policy

Subscriptions

You can cancel an eligible Pro or Team subscription through the billing section of your account. Cancellation prevents future renewals, and access normally continues until the end of the current paid billing period.

We consider subscription refund requests individually, including requests involving accidental renewals, duplicate purchases, technical access problems, and rights provided by applicable law.

One-time outcome packs and downloads

Outcome packs are digital products. If you request a refund before the pack’s protected files have been downloaded or meaningfully accessed, we will take that into account when reviewing the request.

Once digital files have been delivered or downloaded, a refund may be unavailable where permitted by law. This does not affect rights that cannot legally be waived.

Access problems and duplicate charges

If payment succeeds but your purchase does not unlock, contact us so we can restore access. If we cannot restore access within a reasonable time, we will provide an appropriate remedy, which may include a refund.

We will investigate confirmed duplicate charges, incorrect plan purchases, and payment errors using the relevant payment and account records, then correct the charge or access as appropriate.

How to request a refund

Email support@keymodels.co with the email address used for the purchase, the purchase date, the product purchased, and the reason for your request. We may ask for additional information needed to locate and verify the transaction.

Statutory rights

This policy does not exclude or limit any refund, withdrawal, cancellation, or other remedy available to you under applicable law.