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EEC model
How can eec model improve people, teams, or organisational effectiveness?
Contents
Very often people are oblivious to the effects that their behaviour is having on others.
People are often unaware of how a specific behaviour affects colleagues or results. The EEC model structures feedback so the recipient can recognise the behaviour, understand its impact and know what to repeat or change.
When to use it
- Use EEC to reinforce behaviour that should continue.
- Use it to challenge a correctable behaviour before the issue requires a more formal intervention.
- EEC stands for Example, Effect and Change or Continue.
Origins
EEC is a practitioner mnemonic from management and feedback training rather than a model with a securely documented inventor. It belongs to the family of behaviour-specific approaches that includes Situation–Behavior–Impact. Its distinctive final step states the future behaviour required: change an unhelpful action or continue a useful one.
What it is
Example names one recent, observable event without inferring motive or character.
Effect explains the consequence for customers, colleagues, safety, cost, quality or results.
Change/Continue makes the desired future behaviour explicit and, where appropriate, invites the recipient to propose how it will happen.
The sequence prevents vague criticism and makes positive feedback actionable rather than merely complimentary.
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