OperationsFramework / modelProduct feedback operating modelHow should feedback move from intake through triage, synthesis, decision, response, and learning?
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OperationsFramework / modelProduct feedback operating modelHow should feedback move from intake through triage, synthesis, decision, response, and learning?
OperationsFramework / modelFeedback taxonomyHow should themes, requests, examples, bugs, and business impact be classified consistently?Use the feedback taxonomy when people working on feedback and customer insight are using different mental models for hierarchy, definitions, and inclusion rules, and that difference is changing choices or coordination.