Key Models
Boost performance, prepare for change and implement effective strategies
Operations
OperationsAgile development
‘Agile development’ is a software development methodology that emphasises close attention to user needs, fast development cycles and small development teams
OperationsThe bullwhip effect
The ‘bullwhip effect’ illustrates the impact of coordination problems in traditional supply chains
OperationsDecision trees
Decision trees assist in the choice between two or more courses of action
OperationsJust-in-time production
Just-in-time (JIT) production strives to coordinate the flow of components and inputs in a supply chain to minimise costs
OperationsSensitivity analysis
‘Sensitivity analysis’ is a tool for mapping out the range of potential outcomes around a decision, and is especially useful when there is uncertainty around key variables
OperationsThe service-profit chain
The service-profit chain is used primarily in service-sector firms, such as retailers, restaurants, hotels and airlines
OperationsSix Sigma
‘Six Sigma’ is a data-driven approach for eliminating defects in any process, such as product manufacturing or customer service
OperationsTheory of constraints
The ‘theory of constraints’ is a set of tools that allows managers to identify and resolve the bottlenecks – or constraints – in a firm’s processes that hold it back from achieving higher productivity levels
OperationsTotal quality management
Total quality management (TQM) is an integrated set of principles and tools for helping organisations to become more efficient in everything they do
